Refund policy
RETURN AND REFUND POLICY
Custom-Made Products
All products sold at Quiet Grove are custom-made to order through our print-on-demand partners. Due to the personalized nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or color preference.
Damaged, Defective, or Incorrect Items
We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [your contact email]. We will require photographic evidence of the issue.
For eligible claims, we will:
- Provide a full refund, or
- Send a replacement item at no additional cost
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. In those cases, we will provide a prepaid return label or issue a refund without requiring the item to be returned.
Refund Processing
Approved refunds will be processed within 5-10 business days and credited to your original payment method. Please allow additional time for your financial institution to post the credit.
Contact Us
If you have questions about returns or need to report an issue with your order, please contact us at [your email] or through our contact page.